
Know the person or store you are dealing with.
One of the easiest way to have a safe shopping experience is to know who you are buying from. Check that they are a legitimate company by asking for their ABN if it isn’t shown on the website and also contact details such as a full address and telephone number.
Make sure the product/item is what you want.
Ensure that the item or product advertised is what you want and clearly states what is included. Always check the order details before making the payment. A good company will have your order clearly shown on the website before proceeding to check out.
Check the terms and conditions
Read the fine print on the website as well as the product that you are purchasing. Find out id they are offering any warranties or guarantees with the product or service that they are providing. Also check their return policy as this can be important if you receive the wrong item or if the item is faulty. Make sure records are kept for the purchase.
Check delivery details
Make sure you are aware of delivery details including the costs and how long it will take to arrive. It is best to go for secure, track able delivery to ensure the product arrives to you safely.
Make sure the transaction is secure
When personal details are going to be sent over the internet, in particular credit card details, make sure that the site is secure. The easiest way to do this is by checking that they have https//: in the URL address bar (rather than just http//:). You should also have a secure padlock symbol somewhere on the web browser.
Always check how the company will be treating your personal information. Make sure it is not being used for any suspicion purpose or being given or sold to mailing lists. The privacy commission (http://www.privacy.gov.au/) sets out rules on how personal information should be treated. A good website will have a clear privacy policy.